FAQ
AI receptionist FAQ: what to know before you start
Answers about phone numbers, calendars, included minutes, setup and agendL Ai subscriptions. What to clarify before choosing.
Can I keep my phone number?
Setup on your existing number needs checking with your operator and the intended call flow. The demo can establish how calls reach the assistant; routing and phone costs should be specified in the quote.
Does it work with my current calendar?
Provide the exact calendar or management software name. Compatibility needs testing for reading availability and creating bookings. Use the demo to check your case.
What happens if the assistant does not understand?
Test difficult names, background noise and incomplete requests. Agree when it should ask for confirmation and when it should collect a request for staff. Verify the behaviour before activation.
Can callers speak to a person?
Agree a procedure for involving staff. A live transfer and a callback request are different functions: check which is available with your plan.
What happens when I use all my minutes?
Starter includes 300 minutes and Professional 600. If you need more minutes, we can assess an additional plan based on platform usage. Allowances and prices are agreed in the proposal.
Does the assistant make decisions for me?
Build the workflow around information and rules approved by the business. Out-of-scope enquiries, professional judgements and sensitive situations need an agreed path to staff.
Are calls recorded?
Recording, transcription, access and retention need clarification in the configuration and service documents. Ask which settings are available for your business.
How long does setup take?
The current site states 48 hours. Before confirming a date, check that business information, phone routing, calendar configuration and testing are ready. The offer needs explicit prerequisites.
Can I cancel? Does the subscription renew automatically?
You can cancel at any time. Subscriptions are monthly or annual and do not renew automatically. The proposal must specify how cancellation affects the period already paid for and any refunds.
Try it with the calls your business receives.
Bring your opening hours, services and a few typical requests. Use the demo to check how the assistant behaves and what your plan includes.